- Pull over safely: if possible onto the hard shoulder or a lay-by, and switch on the hazard lights.
- Put on a high-visibility vest and place the warning triangle behind the car – at least 150 m away on the motorway.
- Get passengers behind the crash barrier; don’t wait in the car on the motorway.
- Find your location: kilometre marker, exit name or the GPS position in the app.
- Call for help: open a request in the app or call 0850 532 95 52; if anyone is injured, call 112 first.
- Describe the problem: battery, tyre, fuel or engine fault – if it can be fixed on the spot, you may not need a tow.
- Follow the team: the app shows the team’s location and estimated arrival time.
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Frequently asked questions
My car broke down on the motorway – what should I do?
Move to the hard shoulder, switch on the hazard lights, place the warning triangle, get behind the barrier with your passengers and call for help.
I had an accident – who should I call first?
If anyone is injured, call 112 first. Then contact us for towing and roadside help.